File upload not working

Use a supported file and stable connection when an image or file cannot be prepared or sent.

Follow these steps

1. 1

   Try the upload again on a stable connection.

2. 2

   Confirm the selected file is supported and not unusually large.

3. 3

   Keep BongaSafe open while the file prepares and sends.

4. 4

   Try a different supported image or file if the problem continues.