BongaSafe
BongaSafe
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BongaSafe Help Center

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Learn WebTalk, SmartScan, public links, units, privacy, and installing BongaSafe like an app.

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30 practical guides
3 articlesGetting Started

Set up your account, language, and first conversation.

3 articlesWebTalk

Use private multilingual conversations and voice notes.

3 articlesPublic Links

Let guests contact you and continue safely.

3 articlesSmartScan

Capture, review, translate, and export documents.

3 articlesBump

Learn the basics of live translation moments.

3 articlesBilling & Units

Understand units, top-ups, wallets, and receipts.

3 articlesPrivacy & Safety

Protect conversations, public links, and personal details.

3 articlesInstall BongaSafe

Use BongaSafe like an app from your Home Screen.

3 articlesTroubleshooting

Resolve common microphone, upload, and install issues.

3 articlesFAQ

Quick answers to common BongaSafe questions.

New to BongaSafe?

Start the guided walkthrough.

Move chapter by chapter through WebTalk, public links, SmartScan, units, safety, and installing BongaSafe like an app.

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Popular starting points

01Start a WebTalk

WebTalk lets two people continue a private multilingual conversation through BongaSafe.

02Install BongaSafe on iPhone

Add BongaSafe to your iPhone Home Screen for a cleaner app-like experience.

03Install BongaSafe on Android

Install BongaSafe from a supported Android browser when the install option is available.

04What are BongaSafe units?

Units are used for eligible paid actions such as translation features. Normal WebTalk message sending remains free.

05Send voice notes in WebTalk

Record and send a voice note when speaking is easier than typing.

06Create your public link

A public BongaSafe link gives people a controlled way to contact you without exposing your phone number.

Use BongaSafe like an app

Keep BongaSafe close on your Home Screen.

Open WebTalk faster in a clean standalone app window.

Install on iPhoneInstall on Android

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Help Center categories

3 articles

Getting Started

Set up your account, language, and first conversation.

Create your BongaSafe accountCreate an account to manage WebTalk conversations, public links, scans, and units from one private workspace.Choose your reading languageYour reading language tells BongaSafe which language you prefer when translated content is available.Start your first private conversationUse WebTalk or a public BongaSafe link to begin a private conversation without sharing a phone number.
3 articles

WebTalk

Use private multilingual conversations and voice notes.

Start a WebTalkWebTalk lets two people continue a private multilingual conversation through BongaSafe.Read original and translated messagesWebTalk can show the original message, a translation, or both while preserving the sender's original words.Send voice notes in WebTalkRecord and send a voice note when speaking is easier than typing.
3 articles

Let guests contact you and continue safely.

Create your public linkA public BongaSafe link gives people a controlled way to contact you without exposing your phone number.How guest messages workGuests can use an enabled public BongaSafe link to send a first message and continue safely when a continuation link is provided.Continue a public-link conversation safelyUse the BongaSafe continuation page to reply without moving the conversation to a phone number or personal email.
3 articles

SmartScan

Capture, review, translate, and export documents.

Scan your first documentSmartScan helps you capture a document and prepare it for reading or translation.Improve SmartScan qualityClear, evenly lit document images help SmartScan produce more useful results.Export SmartScan resultsExport options let you save or share the result of a completed SmartScan workflow.
3 articles

Bump

Learn the basics of live translation moments.

Start a BumpBump helps people begin a live translation moment using the options available in BongaSafe.Join a Bump safelyJoin a Bump only from a link or code shared by someone you expect to communicate with.Choose languages in BumpUse the language controls shown in Bump so each participant can follow the conversation more comfortably.
3 articles

Billing & Units

Understand units, top-ups, wallets, and receipts.

What are BongaSafe units?Units are used for eligible paid actions such as translation features. Normal WebTalk message sending remains free.Monthly units and top-upsMonthly included units and purchased top-ups help cover eligible BongaSafe translation actions.View your unit wallet and receiptsYour dashboard billing area shows available units and payment records associated with your account.
3 articles

Privacy & Safety

Protect conversations, public links, and personal details.

Communicate without sharing your numberBongaSafe public links and WebTalk can help people communicate without exchanging personal phone numbers.Block and report a concernUse available safety controls when a conversation or public message makes you uncomfortable.What BongaSafe does not showBongaSafe is designed to keep technical identifiers and private operational details out of normal user views.
3 articles

Install BongaSafe

Use BongaSafe like an app from your Home Screen.

Install BongaSafe on iPhoneAdd BongaSafe to your iPhone Home Screen for a cleaner app-like experience.Install BongaSafe on AndroidInstall BongaSafe from a supported Android browser when the install option is available.Use BongaSafe from your Home ScreenOpening the saved BongaSafe icon provides a standalone app-like window on supported devices.
3 articles

Troubleshooting

Resolve common microphone, upload, and install issues.

Microphone not workingCheck browser and device permissions when BongaSafe cannot start a voice recording.File upload not workingUse a supported file and stable connection when an image or file cannot be prepared or sent.Install prompt not showingThe BongaSafe install card and browser install option only appear when the device and browser support them.
3 articles

FAQ

Quick answers to common BongaSafe questions.

Is sending a WebTalk message free?Yes. Sending a normal WebTalk message is free. Eligible translation actions may use BongaSafe units.Can guests reply?Yes. Guests can reply through an enabled BongaSafe public continuation flow when they have the correct safe link.Which languages are supported?Language availability can vary by BongaSafe feature and translation provider.

Privacy and support

Keep conversations private and get help when something is wrong.

Privacy guideBlock and reportReport translation issue